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One platform for independent hospitality

Know every guest.

Grace brings your bookings, till, payments, loyalty, tickets, gift cards and WiFi together, so every interaction builds one guest record.

Your booking system knows one version of Sarah. Your till knows another. Grace fixes that.

See how it works →

BookingsEPOSPaymentsLoyaltyMarketingWiFiOne profile
Nuthatch hero, service

Tonight · 19:30

Sarah M. · party of 2

Corner booth · deposit waived

Returning guest

Sarah M.

Regular since 2023

  • Visits: 7 this quarter
  • Usual: corner booth
  • Last in: 3 weeks ago
  • Spend: above average

Table 12 · paid

£84.50

Linked to Sarah M.

Grace Pay · reconciled

Works with your payment provider

  • Square
  • SumUp
  • Stripe
  • Dojo

How it works

Capture, unify, act.

Every touchpoint feeds one guest record. Grace resolves it in real time, then uses it — without someone copying data between systems.

  1. 01

    Capture

    Every event, captured

    Bookings, Wi-Fi logins, till spend, loyalty scans, ticket sales and marketing replies — the moment they happen.

  2. 02

    Unify

    Resolved into one

    Matched to the right guest and merged into one live record. Past visits and spend backdated where the data exists.

  3. 03

    Act

    Ready when you need it

    Host sees who is arriving. Marketing knows who to nudge. Reporting runs from one source — not five exports stitched together.

The problem

Your tools, scattered.

Five tools, each holding its own slice of the same person. The guest profile they should add up to never gets built.

Most independents pay every month for a booking system, a till, a loyalty app, an email tool and a WiFi login. Five bills, five logins, and not one of them knows the others exist. Grace is the lot, in one place, built around the guest instead of stitched together after the fact.

Five subscriptions → one platform

Another bill

Booking system

£89/mo

Another bill

Till

£65/mo

Another bill

Loyalty app

£40/mo

Another bill

Email tool

£55/mo

Another bill

WiFi login

£35/mo

Grace

One platform · One bill

One profile

Every module feeds the same guest.

Bookings, the till, payments, loyalty, tickets, marketing, WiFi and reporting — every way a guest meets your venue builds one record, not a pile of fragments.

Bookings
EPOS
Payments
Loyalty
Tickets
Orders
Gift cards
WiFi

Sarah M.

Regular since 2023

  • Visits: 7 this quarter
  • Usual: corner booth
  • Last in: 3 weeks ago
  • Spend: above average

In practice

One guest, end to end.

Follow one guest through a service. Every touchpoint feeds the same record — and you turn each module on as you grow.

  1. 01 · Book

    She books online

    Deposit-backed, never double-booked. Her preferences and visit history are already on the host iPad before she arrives.

  2. 02 · Arrive

    Host knows her

    Confirmed bookings in blue, seated in green — the floor, list view and pop-up all agree. The EPOS guest tab shows who she is without leaving the till.

  3. 03 · Order

    Rung in once, routed correctly

    Items fire to the right kitchen or bar station. Split bills, discounts and custom items from the order pad — logged automatically.

  4. 04 · Pay

    Settle and close

    Cash, card or other tender straight from the settle screen. Once the bill is paid in full, the check closes itself — spend lands on her profile.

  5. 05 · Review

    Feedback captured

    Review requests and loyalty rewards tied to the same guest record — not a separate app guessing who she is.

  6. 06 · Return

    She comes back direct

    A win-back or the right message at the right moment — attributed to one record, so you know what actually brought her back.

Reservations

Recognise returning guests and treat them like regulars.

Their usual table and preferences are ready before they arrive, and deposits can be waived for the guests you trust.

Explore Reservations

Host screen

Friday service

  • 19:00Sarah M.2 · booth
  • 19:30Walk-in4 · bar
  • 20:00James T.2 · deposit
EPOS

A till built to feed the guest record, not bolt onto it.

Every item and payment lands on the guest, so the data is there without anyone typing it in.

Explore EPOS

Table 12

Open check

  • Glass Nuthatch red£9.50
  • Beef tartare£14.00
  • Service£4.70
Total£28.20
Guest Book

Every guest in one place.

See your regulars by real value, spot who is slipping away, and know who to invite to what.

Explore Guest Book

Guest Book

Regulars this month

  • Sarah M.Champion · 7 visits
  • James T.Regular · 4 visits
  • Ella P.At risk · 6 weeks
See all modules

Grace AI

AI is only as good as the data beneath it.

Grace AI works because the platform already knows your guests, covers, spend and permissions. Ask in plain English — it answers from connected data, not guesswork.

See what's shipping in Grace AI

  • Reporting

    Ask for the numbers and get them back in plain English — covers, spend, at-risk regulars, campaign performance.

  • Configuration help

    Set up campaigns, deposits and venue settings with a prompt instead of clicking through ten admin screens.

  • Workflow building

    Describe the guest journey you want — win-back after six weeks, birthday reward, no-show follow-up — and build it from there.

5 → 1

systems replaced by one platform

0

per-cover fees on your own guests

All

modules on every plan

14

day trial, no card required

Groups & estates

Built for more than one site.

Run multiple venues from one account — estate-wide reporting, cross-venue guest segments, and permissions scoped to each site.

  • One estate, one view

    Head office sees the full picture. Each venue manager sees only their site — bookings, till, guests and reports.

  • Consolidated billing

    One subscription structure across your estate. Add venues as you grow — published prices, no per-cover meter.

  • Role-based access

    Permissions scoped to estate, venue or role. Grant or revoke access in a click — audited on the server.

See Scale & Enterprise pricing
Hospitality has always been about remembering people. Grace just makes it possible to remember all of them.

Host greeting a returning guest

1920 × 1080

I spent years running independent venues. By the end I was paying for five separate systems. One for bookings, one for the till, one for loyalty, one for email, one for the WiFi. Not one of them talked to another, and none of them actually knew my guests. The companies selling them weren't interested in me either. I was a single-site operator, too small to matter.

So I built the thing I wanted. Grace brings all of it together with the guest at the centre, not bolted on the side. It gives an independent the same power the big groups have, without the hundred features independents never touch.

If a feature can't survive a Friday-night service, it doesn't ship. I know, because I'm still on the floor.

Simon Hatfieldfounder of Grace, owner of The Nuthatch

The founder's venue

Built at The Nuthatch, not in a boardroom.

Grace is tested on a real Friday-night service every week. The Nuthatch is Simon's independent restaurant — the place where features earn their keep before they ship to anyone else.

  • Every feature is live on the floor before it ships platform-wide.
  • The same guest record that powers the homepage is the one on the host iPad tonight.

Comparing Grace to what you use today?

We publish honest, sourced comparisons — including where Grace still has gaps. No sales gloss.

See how Grace compares to StampedeAll comparisons

FAQ

Questions operators ask first.

Notes from running venues.

Know every guest.

A short demo on your own venue's numbers. No pressure.

One guest. One record. One Grace.