Tonight · 19:30
Sarah M. · party of 2
Corner booth · deposit waived
Returning guest
One platform for independent hospitality
Know every guest.
Grace brings your bookings, till, payments, loyalty, tickets, gift cards and WiFi together, so every interaction builds one guest record.
Your booking system knows one version of Sarah. Your till knows another. Grace fixes that.
Sarah M.
Regular since 2023
- Visits: 7 this quarter
- Usual: corner booth
- Last in: 3 weeks ago
- Spend: above average
Table 12 · paid
£84.50
Linked to Sarah M.
Grace Pay · reconciled
Hospitality has always been about remembering people. Grace just makes it possible to remember all of them.
Host greeting a returning guest
1920 × 1080
I spent years running independent venues. By the end I was paying for five separate systems. One for bookings, one for the till, one for loyalty, one for email, one for the WiFi. Not one of them talked to another, and none of them actually knew my guests. The companies selling them weren't interested in me either. I was a single-site operator, too small to matter.
So I built the thing I wanted. Grace brings all of it together with the guest at the centre, not bolted on the side. It gives an independent the same power the big groups have, without the hundred features independents never touch.
If a feature can't survive a Friday-night service, it doesn't ship. I know, because I'm still on the floor.
Simon Hatfieldfounder of Grace, owner of The Nuthatch
The guest journey
Turn first-timers into regulars.
First visit
A stranger walks in
She joins the WiFi or books online. The first fragment of a guest record begins.
Recognised
The team knows her
Next time she books, the host stand sees who she is and what she likes. Less host-stand chaos.
Rewarded
A reason to return
Loyalty and the right message at the right moment, tied to one record, not a guess.
Regular
One of yours
She books direct, spends more, and brings people. The most valuable guest you have.
Stop paying five companies to not talk to each other.
Most independents pay every month for a booking system, a till, a loyalty app, an email tool and a WiFi login. Five bills, five logins, and not one of them knows the others exist. They overpromise, underperform, and take an afternoon you don't have to set up or cancel. Grace is the lot, in one place, built around the guest instead of stitched together after the fact.
Five subscriptions → one platform
Another bill
Booking system
£89/mo
Another bill
Till
£65/mo
Another bill
Loyalty app
£40/mo
Another bill
Email tool
£55/mo
Another bill
WiFi login
£35/mo
Grace
One platform · One bill
Reservations
Recognise returning guests and treat them like regulars.
Their usual table and preferences are ready before they arrive, and deposits can be waived for the guests you trust.
Explore ReservationsHost screen
Friday service
- 19:00Sarah M.2 · booth
- 19:30Walk-in4 · bar
- 20:00James T.2 · deposit
EPOS
A till built to feed the guest record, not bolt onto it.
Every item and payment lands on the guest, so the data is there without anyone typing it in.
Explore EPOSTable 12
Open check
- Glass Nuthatch red£9.50
- Beef tartare£14.00
- Service£4.70
Total£28.20
Guest Book
Every guest in one place.
See your regulars by real value, spot who is slipping away, and know who to invite to what.
Explore Guest BookGuest Book
Regulars this month
- Sarah M.Champion · 7 visits
- James T.Regular · 4 visits
- Ella P.At risk · 6 weeks
Every interaction. One guest record.
Every part of the night, on one record.
Bookings, the till, payments, loyalty, tickets, marketing, WiFi and reporting. Every way a guest meets your venue, all building the same record, so you see the whole person and not a pile of fragments.
Bookings
EPOS
Payments
Loyalty
Tickets
Orders
Gift cards
WiFi
Sarah M.
Regular since 2023
- Visits: 7 this quarter
- Usual: corner booth
- Last in: 3 weeks ago
- Spend: above average
5 → 1
systems replaced by one platform
0
per-cover fees on your own guests
All
modules on every plan
14
day trial, no card required
The founder's venue
Built at The Nuthatch, not in a boardroom.
Grace is tested on a real Friday-night service every week. The Nuthatch is Simon's independent restaurant — the place where features earn their keep before they ship to anyone else.
- Every feature is live on the floor before it ships platform-wide.
- The same guest record that powers the homepage is the one on the host iPad tonight.
Notes from running venues.
Blog image
10 July 2026 · Simon Hatfield · EPOS
Why a till that talks to your booking system changes the night
Most tills know what was sold and nothing about who sat there. When the till and the booking system share one record, small things change all night, and they add up.
ReadBlog image
8 July 2026 · Simon Hatfield · Payments
Square vs SumUp vs Grace Pay: a straight comparison for venues
Three payment options that suit three different kinds of venue. Here is the honest version of who each one is really for, and what to check before you switch.
ReadBlog image
6 July 2026 · Simon Hatfield · Loyalty
Points on the whole bill: why loyalty should live in your till, not an app
A standalone loyalty app can only reward what it can see, which is usually a check-in. Loyalty built into the till sees the whole bill, and that changes what it can do.
ReadBlog image
10 July 2026 · Simon Hatfield · EPOS
Why a till that talks to your booking system changes the night
Most tills know what was sold and nothing about who sat there. When the till and the booking system share one record, small things change all night, and they add up.
ReadKnow every guest.
A short demo on your own venue's numbers. No pressure.
One guest. One record. One Grace.