About Grace
Grace was built by someone who runs independent venues, for the people who run them. That's the whole story, and it shapes every decision we make.
I spent years running independent venues. By the end I was paying for five separate systems: one for bookings, one for the till, one for loyalty, one for email, one for the WiFi. Five bills, five logins, and not one of them talked to another. None of them actually knew my guests. And the companies selling them weren't interested in someone like me. I was a single-site operator, too small to matter.
I got tired of it. The industry that taught me about looking after people was paying the most for the worst software. So I built the thing I always wanted: one platform that does the lot, with the guest at the centre instead of bolted on the side.
Grace gives an independent the same power the big groups have, without the hundred features independents never touch. We don't build for chains, and we don't build for someone else's market. We build for the one-person independent, because that's who I am.
Simon Hatfieldfounder of Grace, owner of The Nuthatch
Everything in Grace is tested where it has to work, on a real venue floor. The Nuthatch, my place in Middlesbrough, is where Grace earns its keep. We're small and close to the people who use Grace, so when you ask for a report or a change that makes sense, we build it. Try getting that from the company that sold you your till.
Where Grace is now
Grace is running on the floor tonight: bookings, the till, the guest record, loyalty and marketing on one platform. Every feature earns its place in service before it ships to anyone else.