Support
Help from people who've run venues.
Whether you're weighing Grace up or already running it, here's how to get a straight answer fast. Support comes from people who understand a Friday night, not a script.
New to Grace?
Every plan starts with a 14-day trial, no card required. Onboarding includes a guided setup and a guest-data import from your existing system (CSV or SQL export), so you're not starting from a blank screen. Support is UK-based.
Founder-led support
A straight answer from people who run venues.
Simon built Grace after years on the floor. For demos, partnerships, or anything else, use the contact form. Already on Grace and need help? Submit a support request and we'll pick it up.
Typical reply within 24 hours; critical system outages within 60 minutes.
Support