The host screen now pulls in the guest's CRM record automatically when their booking appears in the day's list. Last visit, dietary notes, allergies, marketing consent state, any flagged preferences — visible right where the team's already looking. No tabs, no extra screen. The detail's been there in Grace from day one; this release just puts it where the host actually needs it.
Reservations
17 March 2026
Returning guest recognition on the host screen
When a known guest's booking comes up, the host screen now surfaces their last visit, preferences, and any flagged notes — without clicking through to the CRM.
Shipped from the roadmap
This shipped what was planned in Reservations platform